Refund policy
Return & Refund Policy
We want you to be happy with your Washed By Grace purchase. If you have an issue with your order, please contact us at angie@washedbygrace.com so we can help.
Returns
We accept return requests within 14 days of delivery. To be eligible for a return, the product must be unopened, unused, and in its original condition and packaging. Proof of purchase may be required.
Because our laundry, fragrance, cleaning, and home products are made for personal household use, opened or used products cannot be returned or exchanged. We also cannot accept returns simply because a customer does not prefer a particular fragrance after the product has been opened or used.
Please contact us before returning any item. Returns sent without prior approval may not be accepted.
Damaged, Leaking, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item arrives damaged, leaking, defective, or you receive the wrong item, contact us as soon as possible at angie@washedbygrace.com. Please include your order number and photos of the item and packaging when possible. We will review the issue and work with you to make it right.
Sale Items & Gift Cards
Sale items and gift cards are final sale and cannot be returned or refunded, except where required by law.
Refunds
Once an approved return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit-card company to process the refund.
Shipping Charges
Original shipping charges are non-refundable unless the return is due to an error by Washed By Grace or the product arrived damaged or defective.
Questions
For questions about a return, refund, or damaged order, please contact:
Washed By Grace